Frequently Asked Questions

How long until my order ships? 
On average, orders take 1 - 3 business days to create and ship. Some high-quantity orders may take a little longer. In the event there is ever any delay, we will contact you ASAP. 
International Shipping
We ship all international orders via USPS, which will be handed off to your local mail provider for delivery ( whomever handles your regular letters ). Read more on our international shipping polices here
What kind of wax do you use? 
Our candles are all made of 100% natural Soy wax, made from American-grown soybean crops. We love Soy wax because it is clean burning, all natural and the most sustainable choice among the waxes available. 
I need my candles tomorrow. Can you Overnight? 
In most cases, yes. Typically we need at least 1-2 business days to process and ship each candle order, However we can sometimes make an exception to have an order ship via overnight shipping. For more information, please contact us prior to placing your order and we will be in touch ASAP. 
Do you offer Bulk Discounts for my Wedding / Event / Client Gift? 
Yes! We offer bulk discounts on purchases of 25+ units of the same product / scent.
How long does it take for Custom Work? 
Every custom project is unique, so the production time varies. Please contact us with information on what you have in mind and we’ll be happy to give you a quote and production time estimate. 
Do you offer Wholesale? 
Yes! Please contact us for more information on pricing and availability.
Do you offer Private Label products? 
No. Because so much care and attention goes into designing and crafting every product, we keep all designs under the MIZU brand label. We are occasionally open to co-branded project, please contact us for more information 
Do you Dropship?
No. We do not currently partner with any drop-ship companies. 
How do I clean my candle jar? 
Soy wax has a naturally low melting point, and cleans extremely easy. Scrape out and leftover wax with a spoon / knife. Using hot, soapy water, wipe clean. Some ideas: Office storage, toothbrush holder, Flower Vase. 
PLEASE re-purpose your jars!
Read more how to clean / re-purpose your jars here.